projp55 Casino & Sportsbook Terms

We at projp55 set out our terms and conditions to clarify what you can expect from our platform, what we require from you, and how disputes are resolved. Our terms apply to all account holders across Android APK, iOS browser, and desktop. By opening an account on projp55, you agree to these terms. We enforce them consistently and review them periodically to reflect changes in our service, payment methods, or local regulations.

Our core commitments under these terms: we verify your identity before deposits (KYC), we process withdrawals within standard review windows, we log all account activity for dispute resolution, and we respond to complaints within defined service windows (typically 2–4 hours during business hours, Monday–Friday, 09:00–18:00 Jakarta time). We do not offer our services in jurisdictions where online gaming is prohibited. Account holders are responsible for verifying compliance with their local laws before opening an account.

This page outlines account opening, deposits and withdrawals, bonus terms, prohibited conduct, and dispute resolution. For specific questions, contact our support team via email or in-app chat.

Account opening and our projp55 KYC policy

When you open a projp55 account, we require: (1) your email address, phone number, password, full legal name, date of birth, and national ID number; (2) identity verification via a clear scan of your national ID (KTP, SIM, or passport) and a recent selfie holding your ID beside your face; and (3) confirmation that you are of legal age (minimum 18 years) and not located in a jurisdiction where online gaming is prohibited.

Our KYC verification team reviews your documents within 1–2 business hours. You receive an email confirming approval or requesting clarification. Once approved, your account status changes to "Verified," and you can immediately deposit and play. If you provide false information or use someone else's identity, we reserve the right to suspend your account and forfeit any balance.

We retain your identity documents encrypted and securely. We do not share personal data with third parties except as required by law. You can request deletion of your personal data after account closure, subject to regulatory retention requirements (typically 3 years for dispute resolution).

Our projp55 deposit and withdrawal terms

We support six payment methods: DANA, e-wallet, mobile banking, local payment, online payment (instant e-wallets), and e-wallet, mobile banking, local payment, online payment, e-wallet (bank and virtual-account transfers). E-wallet deposits settle within 30 seconds; bank transfers typically within subject to verification on business days. We charge no fees on deposits; your payment partner may deduct processing costs depending on transaction size. All deposits are final and credited immediately.

Withdrawals are processed in two phases: submission and review, then transfer. When you request a withdrawal, we verify your account for disputes, confirm your identity documents, and check your activity for compliance with our terms. This review typically takes 1–24 hours. After approval, we transfer to your original payment method. E-wallet payouts arrive within subject to verification; bank transfers may take 1–3 business days depending on your bank's settlement schedule. Large withdrawals (over our welcome offer) may require additional verification and take up to 48 hours.

We do not hold funds in escrow or apply waiting periods beyond standard account verification. If your withdrawal is delayed, check your account history for the status. If a payment fails, we re-initiate the transfer at no cost to you. We do not process withdrawals to third-party accounts—your withdrawal destination must match the original deposit payment method or an alternative payment method you have previously verified on your account.

Gaming and wagering terms on projp55

All projp55 games (football, live-dealer, slots, esports) operate under the following terms:

• Randomness: All outcomes are determined by random-number generators. No skill, prediction, or external knowledge guarantees an outcome. You accept the risk of losing your wager.
• Settlement: Game outcomes are settled within seconds to minutes of completion. Once settled, outcomes are final and cannot be reversed except in cases of technical malfunction.
• Balance updates: Your account balance updates immediately after each outcome settles. We do not withhold winnings or apply delays beyond standard payment processing.
• Audit trail: Every bet, spin, and outcome is logged in your account history with timestamp, stake, and result. You can review your history anytime for verification.
• Bonus terms: Any promotional offers are subject to stated terms and conditions. We do not guarantee bonus availability or amounts. Bonuses may be withdrawn if you violate our terms or engage in bonus abuse (e.g., repeated registration, multi-accounting, colluding with other users).

Prohibited conduct on projp55

We suspend or terminate accounts engaging in:

• Multiple registrations (more than one active account per person)
• Bonus abuse (exploiting promotional terms, bonus stacking, withdrawal before bonus rollover)
• Collusion (coordinated betting with other users to guarantee profit or manipulate odds)
• Money laundering or use of projp55 for illegal activities
• Access from prohibited jurisdictions (we perform geolocation checks and may restrict access)
• Account sharing or use by minors (under 18 years)
• Chargeback disputes filed without first contacting support (chargebacks may result in permanent suspension and referral to payment partners)

If we detect prohibited conduct, we notify you via email, freeze your account temporarily while we investigate, and may permanently suspend your account and forfeit your balance. We do not refund balances in cases of clear policy violation.

Dispute resolution and our projp55 complaint process

If you believe a game outcome is incorrect, a withdrawal was delayed, or a deposit was not credited, contact our support team immediately with your account email, transaction ID or game timestamp, and a description of the issue. We respond within 2–4 hours during business hours (Monday–Friday, 09:00–18:00 Jakarta time). Outside these hours, we respond the next business day.

Our team investigates by reviewing your account history, backend game logs, and payment-partner records. If we confirm an error (e.g. a payout was not calculated correctly or a deposit failed to credit), we correct your balance within 24 hours of confirmation. If we cannot confirm an error, we explain our findings and direct you to our escalation process.

Escalations are reviewed by a senior team member within 48 hours. If you remain unsatisfied, you may request our full dispute details in writing for external review (subject to applicable laws in your jurisdiction). We do not offer independent arbitration outside our internal process; your recourse is governed by the terms of service and applicable law where you reside.

Jurisdiction notice and our projp55 liability limits

We at projp55 operate in supported jurisdictions only. Our services are available exclusively where local law permits online gaming. We do not offer our services in jurisdictions where online gaming is prohibited. It is your responsibility to verify that opening an account on projp55 complies with your local laws. We provide no legal advice.

Access to projp55 may be restricted by your internet service provider or mobile network if local law requires it. If you access projp55 from a prohibited jurisdiction, your account may be suspended and any balance forfeited. We are not liable for jurisdictional access restrictions imposed by third parties (e.g., your ISP or government authority).

To the maximum extent permitted by law, we disclaim liability for: (1) service outages or delays beyond our control (e.g., internet disruptions, payment-partner failures); (2) data loss due to device malfunction or user error; (3) losses resulting from account compromise due to weak passwords or shared device access; (4) losses resulting from your wagers (all outcomes are random and carry inherent risk of loss). Our liability is limited to the amount deposited in your account during the 12 months preceding the claim.

Changes to our projp55 terms

We reserve the right to modify these terms at any time. We notify you of material changes via email and in-app notification at least 30 days before the changes take effect. Continued use of projp55 after the effective date constitutes acceptance of updated terms. If you do not accept updated terms, you may close your account and request a withdrawal of your balance (subject to standard processing windows).

Data security and your rights on projp55

We protect your account using password-based login and optional two-factor authentication (2FA). Passwords are hashed using industry-standard encryption; we never store plain-text passwords. All communication between your device and our servers uses TLS 1.2+ encryption. Session tokens expire after 24 hours of inactivity. If you forget your password, we send a single-use reset link to your registered email; the link expires after 1 hour.

You have the right to request a copy of your personal data held on projp55. Submit your request via email to our support team, and we provide your data in machine-readable format within 30 days. You also have the right to request account closure and deletion of personal data subject to regulatory retention requirements (typically 3 years). Closed accounts are archived but remain auditable for dispute resolution.

Support contact and final terms on projp55

For questions about these terms, contact our support team via in-app chat, email, or phone during business hours (Monday–Friday, 09:00–18:00 Jakarta time). We respond within 2–4 hours during office hours. Response time may be longer outside business hours or on holidays (Idul Fitri, Idul Adha, Imlek).

These terms represent the complete agreement between you and projp55. If any term is found unenforceable by applicable law, that term is modified to the minimum extent necessary to make it enforceable, and the remaining terms remain in effect. Your use of projp55 is also governed by our Privacy Policy and any specific game rules published on our platform.

By opening an account on projp55, you acknowledge that you have read and understood these terms, that you meet all eligibility requirements, and that you accept full responsibility for verifying compliance with your local laws. Services available only where local law permits.