projp55 Privacy Policy

This page describes what we collect when you use projp55 and how we keep that data protected. We collect personal information—your email, phone number, national ID, and payment details—when you register, verify your account via KYC, or make deposits and withdrawals. We store your data encrypted on secure servers and do not share it with third parties except as required by law or to process your payments through partners like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

Your account records—every spin, bet, and withdrawal—are logged permanently for audit, dispute resolution, and regulatory compliance. We use cookies on our website and push notifications on your mobile device to track your login, improve your experience, and alert you to new games or promotions. You can disable notifications in your app settings or browser preferences anytime.

We comply with data protection principles: your data is collected only for legitimate purposes, retained only as long as necessary, and protected with industry-standard encryption. This policy applies to all users accessing projp55 from supported jurisdictions where online gaming is permitted by local law.

Data we collect on projp55

When you register for a projp55 account, we collect: your email address, phone number, password (hashed), full name, date of birth, and national ID number. During KYC verification, we request a photo of your national ID (KTP, SIM, or passport) and a selfie holding your ID beside your face. We store these documents encrypted on secure servers. Our verification team accesses them only to confirm your identity within 1–2 business hours; after approval, the documents are archived and accessed only if required for dispute resolution or regulatory requests.

When you deposit or withdraw, we collect your payment details: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and a transaction ID generated by your payment provider. We do not store your payment-provider credentials (e.g., your mobile banking PIN or bank password)—you authenticate directly with your payment provider, and they send us a confirmation token.

When you play on projp55, we log every action: your login timestamp, which games you accessed, your stakes, your outcomes, and your balance changes. These records are permanent and auditable. We also collect device information: your IP address, device type (Android/iOS/desktop), app version, and internet connection type. This data helps us troubleshoot technical issues and detect fraudulent activity (e.g., multiple logins from conflicting locations).

How we use your data on projp55

We use your personal data for the following purposes:

Account management: Verify your identity (KYC), enable logins, and manage your account settings.
Payment processing: Confirm deposits and withdrawals via your chosen payment method partner.
Game play and record-keeping: Log every spin, bet, and outcome; calculate payouts; and maintain your game history for dispute resolution and auditing.
Customer support: Respond to your queries via email, in-app chat, or phone during business hours (Monday–Friday, 09:00–18:00 Jakarta time).
Fraud prevention: Detect unusual activity (e.g., login from unfamiliar IP, suspicious withdrawal), freeze your account temporarily if needed, and investigate.
Communications: Send you notifications about new games, promotions, account alerts, or policy updates. You can disable promotional notifications in your app settings.
Regulatory compliance: Comply with applicable laws in your jurisdiction. We may share data with legal authorities or regulators if required by law.

Data retention: We retain your account data and game history indefinitely for dispute resolution and regulatory compliance. If you close your account, we archive your records for a minimum of three years.

Third parties and our projp55 data sharing

We do not sell or lease your personal data to third parties. We share your data only in the following cases:

Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment operators, and banks (e-wallet, mobile banking, local payment, online payment) receive your payment details and transaction amounts to process deposits and withdrawals. Each payment partner maintains their own privacy policy.
Customer support tools: Our support team uses ticketing and chat systems to respond to your inquiries. These tools are encrypted and access-restricted.
Compliance and legal: If we receive a valid legal request (subpoena, court order, or regulatory demand), we may disclose your data to the requesting authority.
Service providers: We use third-party hosting providers to store our servers. These providers are bound by confidentiality agreements and process data only on our behalf.

Cookies and push notifications on projp55

We use cookies on projp55.id and within the mobile app to store your login session, remember your preferences (e.g., language), and track your activity for analytics and fraud prevention. Cookies are small text files stored on your device; they do not contain sensitive data like passwords or payment details. You can disable cookies in your browser settings, though this may affect your ability to log in or use projp55 features.

On Android, our projp55 app sends push notifications to alert you to new games, promotions, and gameplay alerts (e.g., "Your withdrawal has been approved"). Notifications require your permission; you grant this during first app launch or in your phone's app settings. You can disable notifications anytime in projp55 Settings > Notifications or in your Android Settings > Apps > projp55 > Permissions > Notifications. On iOS, notifications work through your browser's notification system; Safari may prompt you to allow notifications on first use.

Your rights on projp55

You have the following rights regarding your data:

Access: You can view your account data (email, phone, game history, deposit history) anytime by logging into projp55. Contact our support team if you need a copy of your personal data in a portable format.
Correction: If your personal information is inaccurate, log in and update it in Account Settings. Contact support if you cannot correct it yourself.
Deletion: You can close your projp55 account anytime. We archive your records for three years per regulatory requirements, then delete them unless we have a legal obligation to retain them longer. Some data (e.g., transaction records) may be retained indefinitely for audit and regulatory compliance.
Data portability: Contact our support team (Monday–Friday, 09:00–18:00 Jakarta time) to request your data in a machine-readable format.
Opt-out: Disable promotional notifications in app settings. You cannot disable security alerts (login attempts, withdrawal approvals) as these are necessary for account safety.

Security of your data on projp55

We protect your data using industry-standard encryption (TLS 1.2+) for all communication between your device and our servers. Your password is hashed using secure algorithms; we never store or transmit plain-text passwords. Your identity documents (ID photos and selfies) are encrypted and stored on secure servers with access restricted to our verification team and support staff.

Your account is protected by password-based login. You can enable two-factor authentication (2FA) in your projp55 account settings to add an additional security layer—at each login, you receive a 6-digit code sent to your email or phone. If your account shows suspicious activity (unusual location, failed login attempts, unexpected withdrawal), we freeze it temporarily and contact you to verify. Session tokens expire automatically after 24 hours of inactivity.

Our servers may be located outside your jurisdiction. By using projp55, you consent to data transfer to countries where we operate. We apply the same security standards to all servers regardless of location.

Note: We are not responsible for unauthorized access resulting from your failure to protect your password. Do not share your login credentials with others. If you suspect your account has been compromised, change your password immediately and contact our support team.

Contact us about privacy on projp55

If you have questions about our privacy practices, your data, or your rights, contact our support team:

Email: Use the contact form on projp55.id or email our support team directly.
In-app chat: Log in to your projp55 account and open the chat widget during business hours (Monday–Friday, 09:00–18:00 Jakarta time).
Phone: Call our support line during business hours.

We aim to respond to privacy inquiries within 2–4 hours during business hours and within one business day during off-hours. Provide your account email and a description of your request so we can assist you promptly.

Updates to our projp55 privacy policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or through a prominent notice on projp55.id or in the app. Your continued use of projp55 after changes take effect constitutes your acceptance of the updated policy. If you disagree with any changes, you may close your account anytime.

This policy is current as of the date shown at the end of this page. We recommend reviewing it periodically for updates.

Jurisdiction and compliance for projp55 users

Our projp55 services are available only in jurisdictions where online gaming is permitted by local law. Before using projp55, verify that online gaming is legal in your region (Jakarta, Surabaya, Bandung, Medan, or elsewhere). We do not offer services where online wagering is prohibited. Users are responsible for compliance with their local laws.

This Privacy Policy complies with data protection principles across Southeast Asia. If your jurisdiction has specific data protection laws (e.g., GDPR-equivalent regulations), we endeavour to meet those standards. However, our primary compliance framework reflects the evolving regulatory landscape across Indonesia and the region.

If you have regulatory questions or receive a data request from an authority, contact our support team. We cooperate with legitimate legal requests and may disclose your data as required by law.